www.knitnknot.in (the “website”) is an online portal of Sanchi Lifestyle Private Limited (the “Company” or “we”) based at Dombivli, Maharashtra, India. In this Privacy Policy, references to “you” mean any person submitting any data to us or our agent or the website. If you have any comments or suggestions, we would be happy to receive them at our registered address or through our email ID care@knitnknot.in. Data protection is a matter of trust and your privacy is important to us. We shall therefore only use your name and other information which relates to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you. We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected. You can visit this website and browse without having to provide personal details. During your visit to the website you remain anonymous and at no time can we identify you unless you have an account on this website and log on with your user name and password.
DATA THAT WE COLLECT
We may collect various information if you seek to place an order for a product to us on this website. We collect, store and process your data for processing your purchase on the website and any possible later claims, and to provide you with our services. We may collect your title, name, gender, email address, postal address, delivery address (if different), telephone number, mobile number, fax number, payment details, payment card details or bank account details.
We need this information in order to allow you to go ahead with placing your order for a product on the website. We may use that data to process payment for the product and deliver the product to you. We also use that data to inform you when the product is about to be delivered. We may pass your name, phone number, email id and address on to a third party in order to make delivery of the product to you (for example to our courier or supplier). We may also share your data with our franchisor, if any. You further authorize such franchisor to use this information to sell products to you, directly or indirectly. may also use your data in order to manage the website, collect payment from you, enable you to subsequently use parts of the website, detect any fraud abuses, send you information relevant to the website or our products, and in case we have any queries. Payments that you make through this website will be processed by our company Sanchi Lifestyle Private Limited.
You may receive phone calls from us, our franchisor or our third party associates in relation to providing services to you. You must only submit to us or our agent or the website information which is accurate and not misleading and you must keep it up to date and inform us of changes immediately. Your actual order details may be stored with us and you may access this information by logging into your account on the Site. Here you can view the details of your orders that have been completed, those which are open and those which are shortly to be dispatched and administer your address details, bank details and any newsletter to which you may have subscribed. You undertake to treat the personal access data confidentially and not make it available to unauthorized third parties. We cannot assume any liability for misuse of passwords unless such misuse is our fault.
Subject to the terms of this Privacy Policy, we shall not share any of your personal information with third parties without your explicit consent. We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent and we only use your information as described in the Privacy Policy. We view protection of your privacy as a very important community principle. We understand clearly that you and your information is one of our most important assets. We store and process your information on computers located in India that are protected by physical as well as technological security devices. We use independent agencies to verify and certify our privacy principles. If you object to your information being transferred or used in this way please do not use the website.
We reserve the right to communicate your personal information to any third party that makes a legally-compliant request for its disclosure.
Credit Check and Fraud Prevention
We use standard and authorized payment services of reputed companies. All disputes would be subject to the jurisdiction of courts in Mumbai only.
Other uses of your personal information
We may also send you other information about us, the website, our products, sales promotions, our newsletters and SMS updates. If you would prefer not to receive any of this additional information as detailed in this paragraph (or any part of it) please click the “unsubscribe” link in any email that we send to you or follow the unsubscription process as detailed in the SMS. Kindly note that unsubscribing from one medium does not automatically lead to unsubscription from the other. Within 7 working days (excluding Saturdays, Sundays, and public holidays anywhere in India) of receipt of your instruction we will cease to send you information as requested. If your instruction is unclear we will contact you for clarification.
Competitions
For any competition we use the data to notify winners and advertise our offers. You can find more details where applicable in our participation terms for the respective competition.
Third Parties and Links
We may pass your details to other companies in our group. We may also pass your details to our agents and subcontractors to help us with any of our uses of your data set out in our Privacy Policy. For example, we may use third parties to assist us with delivering products to you, to help us to collect payments from you, to analyze data and to provide us with marketing or customer service assistance. We may exchange information with third parties for the purposes of fraud protection and credit risk reduction. We may transfer our databases containing your personal information if we sell our business or part of it. Other than as set out in this Privacy Policy, we shall NOT sell or disclose your personal data to third parties without obtaining your prior consent unless this is necessary for the purposes set out in this Privacy Policy or unless we are required to do so by law. The website may contain advertising of third parties and links to other sites or frames of other sites. Please be aware that we are not responsible for the privacy practices or content of those third parties or other sites, nor for any third party to whom we transfer your data in accordance with our Privacy Policy.
Cookies
The acceptance of cookies is not a requirement for visiting the website. However we would like to point out that some functionalities on the website and ordering are only possible with the activation of cookies. Cookies are tiny text files which identify your computer to our server as a unique user when you visit certain pages on the website and they are stored by your Internet browser on your computer’s hard drive. Cookies can be used to recognize your Internet Protocol address, saving you time while you are on, or want to enter, the website. We only use cookies for your convenience in using the website (for example to remember who you are when you want to amend your shopping cart without having to re-enter your email address) and not for obtaining or using any other information about you (for example targeted advertising). Your browser can be set to not accept cookies, but this would restrict your use of the website. Please accept our assurance that our use of cookies does not contain any personal or private details and are free from viruses.
The website uses technology from Google Analytics through which data is collected and stored for marketing and optimization purposes and data use profiles are prepared under a pseudonym. Cookies may be used for these purposes. The cookies enable recognition of the Internet browser. The data collected with these technologies is not used, without separate authorization by the person concerned, to personally identify the visitors to this website and is not collated with personal data on the pseudonym holder. The permission for data recording and storage may at any time be cancelled with on-going effect.
Security
We have in place appropriate technical and security measures to prevent unauthorized or unlawful access to or accidental loss or destruction of or damage to your information. When we collect data through the website, we collect your personal details on a secure server. We use firewalls on our servers. When we collect payment card details electronically, we use encryption by using Secure Socket Layer (“SSL”) coding. Whilst we are unable to guarantee 100% security, this makes it hard for a hacker to decrypt your details. You are strongly recommended not to send full credit or debit card details in unencrypted electronic communications with us. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of your information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. You are responsible for protecting against unauthorized access to your password and to your computer.
Consent
By submitting data to us or our agent or using the website, you consent to our use of your data in the manner set out in this Privacy Policy