Before Shipping
You can cancel any order without cancellation charge before your order is shipped.
After Shipping
- After your order is shipped, cancellation of orders will be free for first 2 orders.
- From the third time, cancellation of prepaid orders after shipping will attract cancellation charge of Rs. 100/- per order. You will get refund within 3 business days after cancellation.
- Cancellation of CoD order third time after shipping will lead to account deactivation. If your account gets deactivated, please write us to care@knitnknot.in for reactivation. Charges for reactivation would be Rs. 300/-.
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Replacement/ Return
- Conditions
- You can replace or return the received product due to the following reasons listed below:
- Wrong product received
- Defective product received
- Wrong size of the product received
- All parts of the product not received
- Size larger/ smaller than perfect fit
- Replacement / Return must be initiated within 14 days of delivery of the order.
- You have to clearly mention the reason of return while submitting the replacement/ return request.
- Before processing exchange/ refund, we shall check the following:
- Whether the correct product has been returned
- Whether the description of reason of replacement/ return matches with the issue found in the returned product
- Whether the price tag is attached (the price tag must not be removed)
- Whether the product was not used/ washed/ dirty/ damaged by the customer
- For replacements, if all the points mentioned above are found OK, we shall ship the new product on the next business day.
- For returns, if all the points mentioned above are found OK, we shall process full refund within 3 business days after receiving the returned product.
- If any of the above-mentioned checkpoints is not found OK, we shall contact you and mention the amount to be refunded depending on nature and extent of damage/ missing parts in the returned product.
- In certain instances like return of wrong product where correct product was delivered to customer, no refund will be provided.
General
- Some products may be subjected to specific policies for cancellation/ replacement/ return. Such policies are mentioned in the respective product pages. Such specific policies will override common policy mentioned in this webpage.
- All disputes would be subject to the jurisdiction of courts in Mumbai only.